Support

Email support@lane8.app. To get to an answer in one round trip, tell us:

• Who you are in the app — swimmer, parent or guardian, or coach — and which club.
• What you were trying to do, and what happened instead.
• Whether you were on iOS, Android, or the web app.
• A screenshot, if there was something on screen worth seeing.

If you are testing a beta build through TestFlight, you can also take a screenshot inside the app and tap Share → TestFlight — that sends us the screenshot along with the device details automatically.

• Can’t sign in. Use the same method you signed up with — phone number, email, or Google. If you signed up with an email and password and have forgotten the password, use “Forgot password” on the sign-in screen of the web app.
• Joining a club or squad. Open the join link your coach sent you and follow the steps to sign in or create your account and request to join. Use the same sign-in method when you return to Lane8.
• Waiting to be approved. If you have requested to join a club, a coach has to accept the request before your training appears. If it has been more than a day or two, contact your coach first — they can see the request.
• Parents and guardians. To see your child’s training, you need to be linked to them as a guardian. Sign up as yourself, using your own date of birth. Follow your coach’s guardian invite or squad join link; if you are getting started without one, choose “Add your swimmer” during setup. If your child already has a club account, ask the coach to link you to that existing account.
• Competition entries. Entries and entry-fee payments are handled by the club running the meet. If a payment was taken but your entry does not show, email us with the date and the meet name and we will trace it.

To get a copy of your data, correct something that is wrong, or delete your account and the data attached to it, email grievance@lane8.app from the address on your account, or ask from within the account itself. A parent or guardian can make the same requests for a child linked to them.

We aim to respond within 30 days. What we hold and how long we keep it is set out in our Privacy Policy.

For anything about privacy — including a concern about a child’s data — write to grievance@lane8.app rather than the general support address. That inbox reaches our grievance contact directly, and those messages are handled on the timeline set out in the Privacy Policy.